In The Cloud
Libra OnDemand leverages the power of the world’s most popular on demand platform (Force.com) to provide a comprehensive suite of applications created specifically for the hospitality industry.
Designed to drive sales, increase revenues and deliver guest satisfaction for the world's premier hotel organizations, Libra OnDemand is a Software-as-a-Service (SaaS) application that is easy to use and requires zero upfront capital investment. Utilizing any Web browser, there is no software or hardware to buy, install, maintain or support.
Libra OnDemand is designed to be simple to use, easy to customize and quick to implement. Our professional consulting team provides online or onsite user training, Web based seminars and customer support. Libra OnDemand even handles the heavy lifting of maintenance, upgrades, and seamless connectivity to other hospitality management systems.
Libra OnDemand takes full advantage of the features offered by the SaaS model and delivers unique benefits of this on demand architecture to hospitality organizations around the world.
Customer Relationship Management
- Guest profile management
- Company profile management
- Travel agency profile management
- Guest preferences management
- Tasks and activities scheduling
- Guest comment tracking
- Database management (de-duping, merge records, etc.)
- Sales activity management and reporting
- Revenue targets and performance tracking by account
- Access to customer preferences, email offers, guest surveys and reservations
- Outlook and Google Apps synchronization
- Social media integration (i.e. Twitter, Facebook, etc.)
Loyalty Management
- Ability to create branded guest recognition and loyalty programs to reward frequent guests
- Earn points based on revenue, nights or number of stays
- Redeem points for free stays, room upgrades, gift vouchers or special promotions
- Discount and promotion programs management
- Track and monitor all points earned and redeemed
- Supplementary cards for family members
- Customer Portal allows self-service reward reconciliation and award redemption
Event Management
- Catering and events sales process management
- Interactive map of function space availability
- Break-out rooms and multiple room configuration options
- Wait list management and inquiry tracking functionality
- Price books in multiple currencies
- Inventory management
- Conference packages functionality
- Ability to generate, print and email BEOs and customer contracts
- Groups and reservations integration via the PMS interface
- Automatic posting of function charges to the PMS folio
- Revenue reporting and forecasting
- Daily set-up and break-down task lists for staff
Analytics
- User defined dashboards
- Comprehensive KPI reporting and analysis tool
- Single or multi-property reporting
- Analysis of occupancy %, ADR, revenue, RevPAC and RevPAR
- Email campaign analysis and reporting
- Data can be grouped by property, market segment, source of business, room type, etc.
- Graphical dashboards and customizable reports
- Daily, month-to-date (MTD), and year-to-date (YTD) views of data
- Automatic data extraction from other systems
- Export to Excel
- Automatic report delivery via email (daily, weekly, monthly or other)
Email Marketing
- Email design and creation tools
- List management tools
- List segmentation
- Open and click delivery tracking
- ROI reporting
- Campaign scheduling
- Dynamic lists
- Campaign approvals
- Campaign results analysis
- Subscription through Customer Portal
Customer Portal
- Self-service functionality
- Public and private areas
- Profile management
- Housekeeping service requests
- Room controls
- View bill functionality
- Activity reservations
- Concierge options
- Email subscriptions
- Loyalty and rewards management
- Customer surveys
- Web services integration
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