Customer Portal: At Your Service
The Libra OnDemand Customer Portal is an online consumer-facing application that offers stay-aware content and self-service options for in-house and frequent customers. It is designed as a single or multi-property solution that can be accessed directly from your organization’s website or set as the property’s default landing page for in-room, high-speed Internet access. The Customer Portal can be customized to incorporate your hotel web design and branding.
Libra OnDemand integrates with web services such as Google Maps, Yelp, Accu-Weather and TripAdvsior, so customers can easily access supplemental information relevant to their stay from the public areas of the application. Guests may also sign in to their personal account where the system recognizes and provides a set of widgets that are specific to them. Guest information, stay preference updates, service requests and survey results are automatically reflected on the customer profile, triggering pre-defined task assignments and workflow rules. The Customer Portal even provides the ability for loyalty program members to view and manage their membership data online, redeem reward points, purchase gift certificates and request room upgrades.
The Customer Portal ultimately empowers your customer with the ability to have direct access and control over their account information, while offering ease and convenience during their stay.
Customer Portal
- Self-service functionality
- Public and private areas
- Profile management
- Housekeeping service requests
- Room controls
- View bill functionality
- Activity reservations
- Concierge options
- Email subscriptions
- Loyalty and rewards management
- Customer surveys
- Web services integration
Use Case: Do your customers have service “at their fingertips”?
There are limitless opportunities for your guests to use the Customer Portal for their upcoming stay. Prior to arrival, they can check the upcoming weather conditions, get directions to your property, or even locate the nearest movie theater all from the convenience of their own computer. Then, as they land at the local airport, they may be weary from a full day of travel. From their cell phone, they can easily log in to the Customer Portal to schedule a relaxing spa treatment, followed by dinner reservations at their favorite restaurant at your property. And, since they are frequent guests, they can access their loyalty account, check their rewards balance and redeem points for a room upgrade or special hotel amenity.
While staying at your hotel, they can access the Customer Portal through your default landing page for in-room, high-speed Internet access, instead of your hotel’s website. So, for example, they can place a housekeeping service request for extra pillows or adjust their thermostat and other room controls, all at the click of a few buttons. Then, upon departure, they can view their bill and complete a guest survey that reports the details of their stay experience and ideally their utmost customer satisfaction.
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