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Friday
11Sep2009

News Release: Libra OnDemand Partnership Brings ‘Sulcus OnDemand’ CRM to Spain

CELEBRATION, FL September 10, 2009 Libra OnDemand has entered into an agreement with Sulcus Solutions SL in Barcelona and Madrid, Spain, whereby the company’s popular U.S.-based Libra OnDemand customer relationship management (CRM) solution will be marketed, installed and supported across the Spanish Hospitality market as “Sulcus OnDemand.”

Libra OnDemand provides a comprehensive Web-based suite of hospitality-specific CRM applications designed to drive sales and increase revenues. Libra OnDemand solutions are used by some of the world’s highly regarded hospitality companies. Sulcus Solutions provides integrated computer systems for the hospitality industry that address every level of the guest experience from initial prospecting to guest satisfaction and after-sale guest care.

“We’re pleased and excited to be partnering with a leading international provider such as Sulcus Solutions,” said Libra OnDemand CEO Gregg Hopkins. “Under this agreement, Libra OnDemand will power the CRM solution specifically developed for the hospitality segment in Spain, while Sulcus establishes its own pricing for the product and related services. In essence, hoteliers will receive the same powerful CRM tools and services as users in the USA with Libra OnDemand, only it will be packaged and managed as Sulcus OnDemand.  It’s the same proven, in-demand solution but with a new name to support its regional host.”

Ramon Alandi, Sulcus’ CEO, said the agreement came about due to the Spanish hospitality market’s increased need for a CRM solution that could be integrated with property management systems in Spain. The new Sulcus OnDemand solution will be integrated with Sulcus’ Medallion property management system, Squirrel point-of-sale system, and other hospitality property management systems not represented by Sulcus to improve productivity and enable the sharing of comprehensive guest information throughout all areas of a hotel. Sulcus also has plans to convert the Libra OnDemand application to Spanish.

“Libra OnDemand offers updated and valuable information to sales-and-marketing teams and guest services staff, and helps to tighten the coordination between them,” Alandi said. “It is simple and very user-friendly. Guest information, corporate accounts and prospect data are easily accessible and organized perfectly for the optimization of e-mails, phone calls, schedules, meetings and so forth. As a result, employees will have updated and complete information, making their jobs easier, while guests receive top-quality service—which means our clients will improve their business.”

Alandi said the agreement is a win-win arrangement for both companies.

“The benefit for Libra OnDemand is that it is partnering with a solid, well-known company with a very good reputation in the Spanish hospitality industry,” he said. “For Sulcus, the partnership with Libra OnDemand represents the culmination of a successful investment and research process by which we can now offer our clients the newest and best software solutions for present and future market needs in this part of the world."

About Libra OnDemand

Libra OnDemand leverages the power of the world’s most popular on demand platform (salesforce.com) to provide a comprehensive suite of hospitality specific applications: customer relationship management (CRM), sales force automation (SFA), loyalty & rewards management, reporting & data analytics, and integration & centralization tools.  Designed to drive sales and increase revenues for the world’s premier hospitality organizations, Libra OnDemand is a Software-as-a-Service (SaaS) application that is easy to use and requires zero upfront investment.

About Sulcus Solutions

Sulcus is a leader in providing information technology in the Spanish hospitality market, with more than 500 installations. Through strategic alliances, Sulcus offers the most competitive software solutions in the market and focuses on delivering end to-end enterprise software solutions for independent hotels and restaurants, corporate chains, spas, youth hostels and restaurant chains to help them better run their business.

Monday
24Aug2009

Become a Fan of Libra OnDemand on Facebook!

Are YOU a Facebook Fan of Libra OnDemand?  Become one today @ www.facebook.com/libraondemand.  Libra OnDemand is where CRM Meets Hospitality.

Tuesday
28Jul2009

News Release: McLaren International Distributes Libra OnDemand in Asia Pacific

CELEBRATION, FLA. AND SYDNEY—JULY 28, 2009 — Libra OnDemand has recently teamed with McLaren International Pty Ltd to expand distribution of its coveted Customer Relationship Management solution throughout Asia Pacific. Libra OnDemand, an independent software vendor based in Celebration, Fla., is the hospitality industry's first on-demand CRM solution built entirely on the salesforce.com platform. Libra OnDemand provides a comprehensive suite of hospitality-specific web-based applications to manage customer relationships, drive loyalty initiatives, focus sales, manage catering events and perform on-demand business analytics.

McLaren International is a Sydney, Australia-based company with a regional office in Singapore that provides a range of “best of breed” technology solutions and services to the hospitality and related industries across Asia Pacific. McLaren will be responsible for local sales, support and implementation services, and will be backed by Libra OnDemand for technical support.

“We are very pleased to partner with McLaren International as our Channel Partner for the Asia Pacific region,” said Gregg Hopkins, Libra OnDemand CEO. “This relationship strengthens Libra OnDemand's global presence, as McLaren is in touch with the Asia Pacific hotels and hospitality organizations, and are aware of their local needs and requirements. McLaren’s knowledge and input to our product and marketing strategies will enhance Libra OnDemand's overall international offering and solution.

“McLaren has demonstrated a unique and proven approach to representing hospitality technologies in this region,” he added. “We are confident in their ability as a Channel Partner to grow our quickly expanding global customer base and deliver superior CRM solutions from Libra OnDemand.”

Matthew White, McLaren International Managing Director, said he too is pleased with the partnership: “Our philosophy at McLaren is to deliver products, solutions and services that add value to a business’s operating environment; and to support these with a level of service to match the very best service every business expects to extend to its customers,” White added. “Libra OnDemand helps to support this philosophy by adding considerable value to hotels through a powerful and dynamic ‘engine out of the box’ that better manages guest data and supports today’s critical e-marketing process. We are proud to be a Libra OnDemand distributor.”

Libra OnDemand works in tandem with HotSOS, also distributed by McLaren International for Miami, Fla.-based MTech. HotSOS is a guest incident tracking and workflow automation solution. From profile cleansing and centralizing all guest-related information to e-mail marketing and managing customer-related activities, Libra OnDemand’s ability to enhance HotSOS and help hotels better manage their guest-request/response process quickly, will become an indispensible tool for all HotSOS customers in the Asia Pacific region.

"CRM is an important tool to help hotels worldwide compensate for decreasing demand during this challenging economic time and fight for a larger share of the smaller market,” Hopkins said. “Through McLaren, Libra OnDemand will ensure that frequent guests visiting hotels in this region remain loyal. It will also assist hotels in targeting their competition and streamlining their direct sales efforts.”

Libra OnDemand operates a worldwide network of Channel and Consulting Partners. To locate a Channel Partner for your region, or to become a Channel or Consulting Partner, contact Gregg Hopkins at ghopkins@libraondemand.com or call him at (407) 412-9296 ext. 702.

About McLaren International

McLaren International, founded in 2004 and with offices in Sydney, Australia and Singapore delivers a range of 'best of breed' technology solutions and services to a diverse range of industries including Hospitality, Exhibition and Conventions Centres, Aged Care, Mining and Enterprise. The team of Account Managers and technology professionals at McLaren International possesses extensive experience across these industries and has selected a range of exceptional applications to supply and support to the Asia Pacific Region. They have established long-term relationships with a customer base that spans the world’s leading hotel companies. These include Accor Hospitality, Hilton Hotels and Resorts, Starwood Hotels and Resorts, Langham Hotels, the InterContinental Hotel Group, Hyatt Hotels and Resorts and Marriott International, just to name a few. In addition, the company holds long-standing relationships with a number of service integrators, telcos, ISPs and technology vendors including Cisco, Alcatel-Lucent and NEC. For more information about McLaren International contact marketing@mclarenint.com or visit the website www.mclarenint.com.

About Libra OnDemand

Libra OnDemand leverages the power of the world’s most popular on demand platform (salesforce.com) to provide a comprehensive suite of hospitality specific applications: customer relationship management (CRM), sales force automation (SFA), loyalty & rewards management, reporting & data analytics, and integration & centralization tools. Designed to drive sales and increase revenues for the world’s premier hospitality organizations, Libra OnDemand is a Software-as-a-Service (SaaS) application that is easy to use and requires zero upfront investment.

Thursday
23Jul2009

Connecting Hotel Guests with Great Local Businesses through Yelp and Google Maps

Have you ever found yourself staying in a strange city and trying to find a decent place to eat around the hotel? Or where is that nearest Starbucks to satisfy your frappuccino craving? And what if you desperately need a haircut for that all-important meeting tomorrow morning?

Well search no more. If the property you are staying at is using Libra OnDemand Customer Portal, you can now easily find all that information from the comfort of your hotel room on your own PC.

Our Customer Portal team just released a fantastic mash-up of Google Maps and Yelp, providing an interactive map that lists local attractions and consumer reviews for restaurants, boutiques and spa salons located near the property where the guest is staying.

A few mouse clicks - and you are on your way!

 

 

 

Sunday
19Jul2009

Using Twitter in hospitality CRM communications

Just came across this post by the travel expert Dennis Schaal (@denschaal) about Hyatt's adoption of Twitter as the social medium for their Concierge communications. Go ahead and check out the twitter page of @hyattconcierge

This news came less then a month after we launched Twitter integration with Libra OnDemand CRM at Hitec and although Libra is not involved with Hyatt at all, it serves as an excellent proof-of-concept for what we had in mind developing a similar concept in our application.

CRM is all about customer interactions, and obviously Twitter has become a communications medium hat many people like to use. In addition to enabling concierge communications, also important is the ability to track any mentions of the hotel or its brand name in twittersphere and respond to any such tweets.This is like a real-time TripAdvisor, when I can post a tweet about my stay experience and have the property respond in a minute and even offer assistance if I need it. Think this scenario: A guest that is lost tweets to his friends: "Can't find the [hotel name here] - am lost in this city!" The hotel picks this up and responds with: "Hey call us at ***** and we'll come get you!" (I've heard a similar story actually happened with a guest at a Millenium property).

Using Twitter becomes even more powerful when you integrate your customers' tweets with their CRM profiles. You now have a full picture of your client's social profile that can be a powerful tool in your communications. "Did you finally find that hotel you were looking for?"

 

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